23andMe: How to Close An Account After Someone Dies

23ANDME LOGO

23andMe, headquartered in Sunnyvale, CA, is a leading consumer genetics and research company. Founded in 2006, the company’s mission is to help people access, understand, and benefit from the human genome. 23andMe has pioneered direct access to genetic information as the only company with multiple FDA authorizations for genetic health risk reports.

Remember to Ask Three Questions

By asking (and saving the answers to) three specific questions, you will streamline the estate transition process for your heirs, ensure that no benefits are overlooked, and ultimately make it easier for heirs and beneficiaries during a challenging time.

Contact Information & Company-Specific Information

When managing a loved one's digital assets after their passing, knowing how to close and transition their accounts is essential.

Website

Customer Support Contact Information

  • Phone Number: 1-800-239-5230
  • Online Form: URL
  • Support Page: URL
  • X (Formerly Twitter): @23andMe

Notes & Tips

  • Instructions if you do not have access to the deceased’s account: Not Provided
  • Instructions if you have access to the deceased’s account: Not Provided

Address

  • 349 Oyster Point Blvd, South San Francisco, CA 94080