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Checklist: Questions to Ask When Selecting Hospice & Palliative Care

A hospice or palliative care provider offers specialized medical care and support services for individuals with serious illnesses, focusing on relieving symptoms, managing pain, and improving quality of life. They provide comprehensive care that addresses the physical, emotional, and spiritual needs of patients and their families, often in the comfort of their own homes or in hospice facilities.

By considering the following factors and asking the right questions, you can select a hospice or palliative care provider that meets your needs and provides compassionate, high-quality care for you or your loved one.

  • Is the provider accredited by recognized organizations such as The Joint Commission or CHAP?
  • Are they licensed to operate in your state or region?

  • What services does the provider offer (hospice, palliative care, in-home care, etc.)?
  • Do they offer a comprehensive range of services to meet your needs?

  • What types of healthcare professionals make up the care team (doctors, nurses, social workers, chaplains, etc.)?
  • Are they experienced and specialized in hospice or palliative care?

  • Is the provider available 24/7 for emergencies and support?
  • How quickly can they respond to requests for assistance or changes in care needs?

  • Where is the provider located, and are they able to serve your area?
  • Do they offer in-home care services, and if so, what areas do they cover?

  • How does the provider communicate with patients and families (phone, email, in-person)?
  • Will you have a designated point of contact for questions and concerns?

  • How does the provider develop individualized care plans for patients?
  • Are they open to discussing and incorporating the patient’s and family’s preferences and goals?

  • What approaches does the provider use for pain and symptom management?
  • Do they have experience in managing complex symptoms and conditions?

  • Does the provider offer emotional and spiritual support for patients and families?
  • Are there chaplains or counselors available for counseling and support?

  • Does the provider offer bereavement support for families after the patient’s passing?
  • How long do they provide bereavement services, and what is included?

  • What are the costs associated with the provider’s services?
  • Do they accept your insurance or offer alternative payment options?

  • What is the provider’s track record for quality of care and patient satisfaction?
  • Are there any ratings or reviews available from previous patients and families?

  • Is the provider culturally sensitive and able to address the needs of diverse populations?
  • Do they offer services in multiple languages if needed?

  • If considering palliative care, does the provider offer a smooth transition to hospice care when needed?
  • How do they support patients and families during this transition period?

  • How does the provider involve and support family members in the care process?
  • Are there opportunities for family education and training on caregiving tasks?

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